Privacy Policy

Effective date: October 16, 2026

This Privacy Policy explains how CyberTekie LLC (“CyberTekie,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit https://cybertekie.com, create an account, purchase a course, join a waitlist, or contact us.

1. Who we are

CyberTekie is an online cybersecurity education platform operated by CyberTekie LLC.

CyberTekie LLC
5473 Blair Road, Suite 100
Dallas, TX 75231-4227
Email: admin@cybertekie.com

2. Information we collect

Information you give us

Account information: name, email address, username, and password when you register.
Purchase and billing information: name, billing address, email address, and order details when you buy a course. Payment-card information is handled as described in Section 4.
Learning activity: course enrollments, lesson progress, quiz and knowledge-check results, lab and assignment submissions, and completion certificates.
Messages and form submissions: information you send through our contact form, by email, through comments, or through course-related submissions, such as your name, email address, and message.
Waitlist and course-update requests: name and email address when you voluntarily join a waitlist or request course updates.

Information collected automatically

Device and usage data: IP address, browser type, device information, pages viewed, referring pages, and the date and time of visits.
Security data: login attempts, IP addresses, and request information used to detect and block malicious activity.
Cookies and similar technologies: see Section 5.

3. How we use your information

Create and manage your account and give you access to the courses you have purchased.
Process payments and handle refunds and cancellations.
Track your progress, grade knowledge checks, review lab submissions, and issue completion certificates.
Respond to your questions and support requests.
Send service messages, such as receipts and important account or policy updates.
Understand how the site is used so we can improve courses and the learning experience.
Protect the site, our learners, and our content from spam, fraud, and security threats.
Comply with legal obligations and enforce our Terms of Service.

If you voluntarily join a waitlist or request course updates, we may send you information about CyberTekie courses, learning paths, and service announcements. You may unsubscribe at any time using the link included in the email or by contacting admin@cybertekie.com. Unsubscribing from marketing messages does not prevent us from sending transactional or account-related communications.

4. Service providers

We use third-party service providers that process personal information on our behalf or receive limited information to provide their services. We use category-based descriptions for these providers:

Payment processors: Our third-party payment processors handle payment-card and related transaction information. CyberTekie does not store complete payment-card numbers.
Hosting and email-delivery providers: Our hosting and email-delivery providers store website data and transmit account, purchase, support, and security communications on our behalf.
Course platform and ecommerce providers: providers that help us deliver courses, manage enrollments and learning records, operate checkout, and maintain order records.
Security providers: providers that help us protect the site, detect malicious activity, prevent spam and fraud, and maintain login and account security.
Search-performance and page-performance providers: We use search-performance and page-performance tools to understand aggregate search performance and page speed. These tools do not set analytics cookies for visitors.

If you leave a comment on the site or an avatar is displayed for you, the Gravatar service may process an anonymized string created from your email address (a hash) and your profile image to check whether you have a profile picture and to display it, in accordance with Automattic’s privacy policy.

5. Cookies

We use cookies and similar technologies for essential site functions. Essential cookies are needed to log you in, keep your session secure, remember items in your cart, and complete checkout, so the site cannot function properly without them.

We use essential cookies. Our search-performance and page-performance tools do not set analytics cookies for visitors. If we enable analytics in the future, we will update this policy and, where required, seek consent before loading nonessential cookies.

You can control cookies through your browser settings. You can block or delete cookies in your browser settings, but parts of the site, such as logging in and checkout, may not work without essential cookies.

Some browsers send a Do Not Track signal. There is no consistent industry standard for responding to these signals, so our practices are described in this Privacy Policy regardless of such a signal.

6. How we share information

We do not sell your personal information. We share personal information only as described in this Privacy Policy, including with the service providers described above to operate the site on our behalf, when required by law, to protect our rights, our users, or the public, or as part of a business transfer such as a merger or sale of assets, subject to this Privacy Policy.

If your access is sponsored by an employer or another organization, we may share limited program-administration information with that organization, such as your name, enrollment status, progress, completion status, and certificate information. We will not share quiz answers, lab submissions, or other detailed learning content unless the applicable corporate agreement and accompanying notice expressly provide otherwise.

7. How long we keep information

We retain account and learning records while your account is active and generally for 24 months after account closure or the last account activity. We retain purchase, refund, and transaction records for up to seven years for tax, accounting, fraud-prevention, and legal purposes. We generally retain contact-form and support submissions for 24 months. Security logs are retained for up to 12 months unless needed longer to investigate an incident or comply with law. Backup copies may remain for up to 90 days before being overwritten. We may retain information longer when reasonably necessary to establish, exercise, or defend legal claims or comply with legal obligations.

8. How we protect information

We use reasonable technical and organizational safeguards, including access controls and security monitoring, to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. International transfers

We are based in the United States. If you access the site from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate, which may have data-protection laws different from those in your country.

10. Your choices and privacy rights

You can update your account details at any time from your account page. You may also contact us to exercise the rights described below. We may need to verify your identity before acting on a request.

Depending on applicable law, you may have the right to confirm whether we process your personal data; access, correct, or delete it; obtain a portable copy; and opt out of its sale, targeted advertising, or certain profiling. CyberTekie does not sell personal information or use it for targeted advertising.

We will respond to verified privacy requests without undue delay and generally within 45 days, or within the period required by applicable law. Where permitted, we may extend the response period by an additional 45 days and will notify you of the extension and the reason for it.

If we decline a privacy request, you may appeal by emailing admin@cybertekie.com with the subject “Privacy Appeal.” We will respond to an appeal within 60 days. If applicable, we will also explain how to submit a complaint to the appropriate regulator.

11. Children’s privacy

CyberTekie is intended for adults and is not directed to individuals under 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided personal information to us, contact admin@cybertekie.com so we can investigate and delete it as appropriate.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date above and, for significant changes, let you know by email or a notice on the site.

13. Contact us

Questions or requests about your privacy? Contact us at:

CyberTekie LLC
5473 Blair Road, Suite 100
Dallas, TX 75231-4227
Email: admin@cybertekie.com