Refund Policy

Refund Policy

Effective date: October 16, 2026

We want you to feel confident trying CyberTekie. This Refund Policy explains how refunds and cancellations work for purchases made through https://cybertekie.com, operated by CyberTekie LLC.

Single-course purchases

You may request a full refund for a single-course purchase within seven calendar days of the purchase date. After the seven-day period, single-course purchases are generally nonrefundable, except where required by law or where CyberTekie retires or discontinues the course before the end of your paid access period.

When All-Access subscriptions launch

The following provisions will apply when All-Access subscriptions become available:

  • Initial subscription purchase: Eligible for a full refund if requested within seven calendar days of the initial purchase.
  • Annual renewal: Eligible for a full refund if requested within seven calendar days of the annual renewal charge.
  • Monthly renewal: Monthly renewal payments are nonrefundable after the initial purchase period.
  • Cancellation: You may cancel through My Account → Subscriptions or by emailing admin@cybertekie.com. Cancellation stops future renewals, and access continues through the end of the paid billing period.

Downloaded materials

We may deny or reduce a refund, to the extent permitted by law, where substantial course materials were downloaded or copied in bad faith for the purpose of obtaining the substance of the course and then requesting a refund. Ordinary downloads for personal study do not, by themselves, constitute bad faith.

Course discontinuation

If CyberTekie permanently retires or discontinues a paid course before the end of your access period for reasons unrelated to your violation of the Terms of Service, we will provide a prorated refund for the unused portion or offer comparable replacement content. If replacement content is offered, we will explain any available choice between the replacement and a refund.

How to request a refund

Email admin@cybertekie.com within the applicable refund period and include:

  • The email address on your CyberTekie account
  • Your order number
  • The purchase for which you are requesting a refund

Refund processing

Approved refunds are issued to the original payment method. Please allow approximately 5–10 business days after issuance for the refund to appear, depending on your bank or card issuer. Access to the refunded course or subscription ends when the refund is issued.

Corporate training

Refunds, cancellations, and rescheduling for corporate training are governed by the applicable proposal, order form, statement of work, or corporate-training agreement. If that agreement conflicts with this policy, the corporate agreement controls for that engagement.

Questions

If you have any questions about this policy, contact us at admin@cybertekie.com or write to:
CyberTekie LLC
5473 Blair Road, Suite 100
Dallas, TX 75231-4227
This policy forms part of our Terms of Service.